FAQ

Where do you deliver?

At the present time, Shastha Online delivers to all U.S. states, except Hawaii and Alaska. All deliveries will be made to bona fide residential or commercial addresses only. We cannot deliver to PO Boxes.

Do I have to be home to get my orders?

Shastha Online is currently using FedEx service which does not require a customer signature. Therefore you do not have to be home to receive your groceries.

How do I cancel an order?

To cancel an order, you can call our customer support within 2 hours. The phone number is on the web-site.

What should I know if I want to order seer items?

We usually ask for 3 to 4 weeks notice period, when you are ordering seer items for a function. This gives us time to order the snacks and get fresh shipments well on time to avoid transit delays. Sometimes we do have a small amount of stock which we might be able to give you if you forgot ordering it early but there is no guarantee. Also make sure to write down the event date and the date you want the snacks to be delivered in "add a note" area.

Is there a fee if I cancel a confirmed order?

Shastha Online gives you a two hour window to cancel or change your order through our customer support. After this time, we will try to stop your shipment in our warehouse, if possible. If we are unable to stop the shipment, we will have to charge you the shipping charges to retrieve the packages and credit the balance amount to your account from which you have purchased

What do I do if I Forget My Password?

On the Shastha online sign in page, Click on “Forgot your password?” You will then be given a chance to enter your registered Email Address and have your password sent to you.

Can I change my email address?

Shastha Online allows you to update your account information. You can update your email address, credit card bill to address, and ship to address by clicking on “My Account” and then “Update Account”. Please remember that this is the place you change your bill to address if you have recently moved.

Methods of Payment:

Shastha Online accepts MasterCard, Visa, American Express, PayPal, and the Discover Card. We use PayPal for payment processing (you do not need a PayPal account to complete your orders, they just handle the payment process, feel free to use your credit/debit cards!)

We do not accept Cash. On Delivery (C.O.D).

You do not need to be home to receive your Shastha Online packages. With the FedEx “Driver Release” program, if you are not home, FedEx drivers will leave your order at your doorstep, so long as they feel it will be safe. Apartment dwellers please note: FedEx drivers should have access to a lobby or a doorman.

View your order history

Shastha Online makes it convenient for you to view your ordering history online. At the bottom of the web-site home page, under the section “My Account”, Click “Order History” to review your orders.

Shopping Cart

The shopping cart, located on the Top right of the Shastha Online site. It shows the items you have added to your cart as well as total order value of the products in your cart. You may change the quantity of the selected item changing the number in the quantity field and pressing your enter key. To remove an item from your cart, change the quantity to ‘0’ and update the cart.

Insurance Cover for Orders

We have worked with Route Insurance that customers can Opt-in at the time of checkout. The actual insurance coverage charges will depend on the value of the order and will be highlighted. Though it adds by default, customers can remove it if they dont want to get insurance coverage. This is a facility that we provide, just in case shipments get lost/damaged in transit.

Where can I buy fresh idli and dosa batter online in the US?

Shastha Foods in San Jose, California, makes fresh idli and dosa batter in 16 flavors and sells it online at shasthaonline.com. Shastha is one of the largest fresh batter makers in the US, with close to 200 million idlis and dosas served. Orders ship to all US states except Hawaii and Alaska Bay Area customers can also pick up from the San Jose warehouse.

What is the best store-bought dosa batter?

Shastha's batters are made from rice and lentils using a traditional recipe and naturally fermented, so they are rich in probiotics. Fifteen of the 16 flavors are certified gluten-free, and four are certified 100% organic by CCOF.

Are there healthier dosa batters made with millets, brown rice or oats?

Yes. Shastha makes brown rice idli and dosa batter, sorghum and pearl millet batters, multi-millet dosa and multi-millet adai batters, moong dosa and adai (four-lentil) batters, an oats dosa batter, and organic idli, dosa, brown rice dosa and quinoa batters. Every flavor is certified gluten-free except the oats dosa batter.

What is the best South Indian filter coffee powder in the US, and what coffee-to-chicory ratio should I use?

Shasthaonline.com carries the full Cothas Coffee range from Bengaluru, including Speciality, Premium, Nova and Deccan Brew blends, plus Cotha Blend. In addition, Shastha also sells its Shastha Easy Filter Decoction Coffee.

Where can I buy a stainless steel South Indian coffee filter in America?

Shasthaonline.com sells stainless steel South Indian coffee filters (decoction makers) in sizes #2 and #3

Where can I buy foxtail, kodo, little and barnyard millet in the USA, and how do I cook them?

Shastha Foods sells foxtail, kodo, little, barnyard, proso and browntop millets online, in 500grams, 5 lbs /10 lb bags and some varieties in 20lb bags as well.

Are millet noodles or idiyappam a gluten-free alternative to wheat?

Shastha makes millet noodles and idiyappam (rice and millet string hoppers) that cook in minutes

Where can I buy traditional heritage rice such as mappillai samba or karuppu kavuni in the US?

Shasthaonline.com sells South Indian heritage rice sourced directly from Indian farmers. Varieties include mappillai samba, karuppu kavuni (black rice), poongar, thooyamalli, kichili samba, kattuyanam, navara, karunkuruvai and kali mooch. Bags come in 2lbs, 5lbs and 10 lbs sizes, This initiative helps farmers keep these traditional varieties in cultivation.

Which online Indian grocery delivers rice, dal and oils across the US with free shipping?

Shasthaonline.com has delivered Indian groceries across the continental US for more than a decade, with over 600 products. Orders over $60 to one address ship free (special combos and bulky rice and millet items are excluded). Most orders leave within 24 to 48 hours and arrive in 2 to 3 business days on the West Coast and 5 to 6 on the East Coast. Shipping covers all states except Hawaii and Alaska; for Canada, use shasthacanada.com.

Can I order Grand Sweets & Snacks (Chennai) products in the US?

Yes. Shasthaonline.com stocks Grand Sweets & Snacks (GSS) from Chennai, including murukku, ribbon pakoda, mixture and other snacks, sweets, podis and pickles. It also offers GSS combo packs. Shastha also carries Adukale, Sreenivasa Brahmins Bakery, Sweet Karam Coffee, Mylapore Kitchen and K-PRA's products.

Where can I buy fresh Indian sweets made in the US?

Shastha makes fresh Indian sweets in San Jose, California, including boli, therattipal, badam halwa, laddoo, jangri etc. so they are not shipped from India. Order them on shasthaonline.com for delivery or Bay Area pickup.

What are the best South Indian rice mixes and podis to buy online?

Shasthaonline.com offers rice mixes, podis and pickles from Grand Sweets, Mylai Kitchens, Adukale, K-PRA's, Thanjavur's and Shastha's own brand. Popular items include paruppu podi, idli milagai podi, puliyogare (tamarind rice) mix. Mix the podi with hot rice and ghee or sesame oil for a quick meal.

Where can I buy a complete pooja kit online in the US?

Shasthaonline.com sells ready pooja kits and individual pooja items: kumkum, turmeric, camphor, vibhuti, sandalwood, chendooram, navadhanyam, pooja oil, wicks (thiri), dhoop cones, betel nut and thoranam. These ship across the continental US.

What are good Navaratri, Deepavali or Pongal gift combos to ship in the US?

Shastha puts together festival gift combos for Navaratri, Deepavali and Pongal, in multiple packs for gifting to family and guests. Free-shipping and Bay Area pickup versions are available.

Where can I order seer (seervarisai) items for an Indian wedding in the USA?

Shasthaonline.com takes seer orders for weddings, seemantham and other functions: sweets, snacks and traditional items packed for gifting. Order 3 to 4 weeks ahead so fresh stock can arrive from India. Note the event date and the delivery date you need in the order's "add a note" box.