Conditions for Return
- Within 5 days of Receipt of your Order
- In original condition
- In the original packaging
What items are non-refundable?
- Free gifts or promotional items
Are there any charges for return?
- There are no charges for return
- Original shipping charges is non-refundable
- You are responsible for return shipping charges
How do I return?
- Click on the Menu My Account-> Returns in the Home Page.
- Enter your order number and email address in the fields above and click Start a Return
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7 business days.
Return Instructions for shoppers:
1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box, if you prefer.
2. Go to local post office, or another courier, to ship the package. Return address for the package:
3. Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates.
4. You will receive a email as soon as we receive your items, and when refund is approved.
2205 ringwood avenue
san jose, California, 95131, US